• When you create or edit an email in Response Magic, the Email Editor should load automatically and appear as pictured here. (Please note that Firefox and Safari web browsers use a different version of the editor program and so it will appear differently.)
• If the editor does not appear as above, scroll to the bottom of the email creation page and look for red text.  Follow the instructions to install the editor.
• You can also try installing the editor manually by following these instructions:

1. Download the editor here
2. Click Run when the pop up window appears
3. When it is done downloading, click Run again to install it.
4. Once the program is installed, Restart your computer
5. Log into Response Magic and try again to load the editor.

• Also, please try following the above steps with any Firewalls you have installed on your computer disabled.
• If you still require assistance, please contact the Help Desk.